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How dultogel link Handles Your Personal Data

At dultogel link, your personal data is collected only for specific, clearly stated purposes — account creation, payment processing via DANA, OVO, GoPay and QRIS, and customer support.

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access your recordsContact us to update or remove dataRetention periods clearly defined
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dultogel link How dultogel link Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, our privacy support team is reachable seven days a week. Requests submitted before 20:00 WIB are typically acknowledged within the same business day. Choose the channel that works for you — live chat, email or our dedicated privacy request form inside your account dashboard.

Team online

Live Chat

Start a live chat session directly from your dultogel link account dashboard. Our privacy team is available from 08:00 to 24:00 WIB daily to handle data access and correction requests promptly.

Email Support

Send your data request to our privacy email address found in the account settings panel. We aim to reply within one business day and will confirm receipt with a reference number for your record.

In-Account Privacy Form

Log into your dultogel link account, navigate to Settings then Privacy, and submit a structured request form. This path ensures your identity is verified before any data change or deletion is processed.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of data handling at dultogel link — from the cookies your browser stores to the withdrawal records linked to your OVO wallet — follows a documented retention and access policy.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can adjust cookie preferences at any time through the cookie settings panel accessible from the site footer.

Account Security

Your account credentials are stored using one-way hashing. We never store your raw password, and we prompt a re-verification step whenever a new device or IP address attempts to access your account settings.

Payment Data Handling

Transaction details processed through DANA, GoPay, OVO or QRIS are encrypted using TLS 1.2 or higher. We retain only the reference ID and amount; full payment credentials are never stored on our servers.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, we keep transaction logs for the period required under applicable regulation, then permanently delete remaining personal records.

Third-Party Sharing Policy

We share data with payment processors, fraud-detection services and platform infrastructure providers only under written data-processing agreements. No personal data is sold or disclosed to advertisers or unrelated commercial parties.

Your Right to Correct Data

You can request a copy of your stored data, ask us to correct inaccuracies, or request deletion through the in-account privacy form or via live chat. We confirm completion of each request in writing by email.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how dultogel link collects, stores and handles your personal data. Each answer reflects our current policy so you can make informed decisions about your account.

We collect your name, email address, phone number and, where local law permits, identity verification details. Device identifiers and IP addresses are also logged to protect your account from unauthorised access attempts.

No. We store only the transaction reference ID and amount for each DANA, OVO, GoPay or QRIS deposit. Full wallet credentials and account numbers are handled exclusively by the respective payment processor's encrypted systems.

Transaction and account records are kept for the period required under applicable Indonesian regulation after account closure. Once that period ends, we permanently delete your remaining personal data from our active databases.

Yes. Log into your account, go to Settings then Privacy, and submit a data-access request. Alternatively, contact our support team via live chat between 08:00 and 24:00 WIB. We will respond within one business day.

We use session cookies for login continuity and analytics cookies for performance monitoring. You can adjust or withdraw cookie consent at any time through the cookie preferences panel in the site footer — no account login required.

Only staff with a direct operational need — such as account support agents and fraud-review personnel — can access your data. Access is role-based, logged and audited. We do not share personal data with unaffiliated third parties for marketing purposes.

Use the in-account privacy form under Settings, send an email via the address listed in your account panel, or start a live chat session. After verifying your identity, we action correction or deletion requests and confirm completion by email.

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